E-HAWK Privacy Policy

Effective March 27, 2018

E-HAWK LLC ("E-HAWK") is committed to protecting the privacy of the users of our web site www.e-hawk.net ("Site") and the services offered via our customer portal and APIs in the E-HAWK domain ("Services"). E-HAWK adheres to the Safe Harbor Principles as agreed to and set forth by the United States Department of Commerce and the European Union ("EU") and we are also dedicated to supporting GDPR. This privacy policy (the "Policy") discloses E-HAWK's information privacy practices for the Site and Services. This policy is intended to inform users of our Services and other visitors to the Site of the information collection and use practices of the Site and Services.

A primary focus of our company is the protection of user data. All employees and contractors must abide by security policies as well as sign and agree to the Intellectual Property, Confidentiality, Noninterference and Non-Compete Agreements. All E-HAWK applications and services are required to follow our company goals of:

  • Purging all unnecessary data as soon as possible
  • Saving only data that is necessary to perform our service
  • One-way hashing/encrypting all sensitive data so neither E-HAWK or intruders can view values
  • Securely protecting client and end user data

WWW.E-HAWK.NET WEB SITE
WHAT INFORMATION DO WE COLLECT ON THIS SITE?

E-HAWK may ask you to register and provide information when you request our product literature, a free trial, order email newsletters, or respond to a marketing campaign. The information gathered is used to qualify you as a potential client and may be used to contact you regarding offerings specific to E-HAWK's products and services. We follow strict best practices for email marketing and customer contact. We may also collect standard information and statistics about connections to our Web sites using cookies. First time visitors are shown a cookie notice and must accept and acknowledge to continue. We use this visiting information to enhance the user experience on our site and to identify frequent visitors. We will not sell, share, or rent this information to others.

WHO DO WE SHARE INFORMATION COLLECTED ON THIS SITE?

We may share the information you provide with our business partners acting on our behalf for the uses described above. Theses business partners help E-HAWK with web analytics and customer requests through our CRM services. We will not sell, share, or rent this information to others.

E-HAWK VETTING SERVICES
WHAT KIND OF INFORMATION DO WE COLLECT WHEN WE PROVIDE E-HAWK SERVICES TO OUR CUSTOMERS?

E-HAWK uses vetting technology and data analysis to assist our subscribers in detecting and preventing fraud, spam, account hijacking, cybercrime and similar activities. E-HAWK may receive information regarding the user's login or use of a system from its subscribers and other third parties, including but not limited to IP address, account and device identifiers, and Geo-location. E-HAWK may combine this information with information from other E-HAWK services, third parties, or E-HAWK subscribers in order to provide our subscribers a better and more secure on-line environment and to improve the quality of our services.

WHY IS THIS INFORMATION COLLECTED AND WHO HAS ACCESS TO IT?

E-HAWK collects this information for the sole purpose of trying to help our customers prevent fraud, spam, on-line scams, phishing, account hijacking, and other cyber criminal activity. Our customers access our services to evaluate the history and reputation of their data and users for the purpose of user protection and risk mitigation.

HOW LONG IS THE INFORMATION RETAINED?

Vetting information data is retained for a maximum of ninety days, then securely deleted. If vetting data is directly associated with an active cyber-crime incident, we might keep specific data longer than ninety days, but typically delete this information within six months. Community data sent to our feed-api is retained for up to one year, but depending on the data type, most data is retained for less than ninety days. Tag data sent to our feed-api is maintained for as long as clients are active or until the clients delete the Tags. If users of our vetting service terminate their service agreement, all their data is deleted within thirty days.

DO USERS HAVE ACCESS TO THEIR INFORMATION?

E-HAWK customers who visit this website have access to the information we collect from them. Customers who wish to change or view information should contact us through support email.

We do not provide access to our services data and information we collect in our services except to subscribers of E-HAWK services.

HOW DOES E-HAWK HANDLE DISPUTES ABOUT COLLECTED DATA?

E-HAWK regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or E-HAWK's treatment of user information by contacting us through this web site or by writing to us at E-HAWK, 26F Congress Street, # 264, Saratoga Springs, NY 12866. When we receive formal written complaints at this address, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of data that cannot be resolved between us and an individual.

OTHER SITES

This Policy applies to websites and services that are owned and operated by E-HAWK. We do not exercise control over any other sites, including those sites that subscribe to and use our services. These other sites may place their own cookies or other files on a user's device, collect data or solicit PII from the user. How any such information is handled lies strictly within the control of such third parties and is subject to their privacy policies. E-HAWK has no responsibility for the confidentiality, protection or use of such information.

SECURITY OF YOUR INFORMATION

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect on-line. Access to customer information is restricted to authorized personnel only. All data obtained via our services is on secure servers.

POLICY MODIFICATIONS

We may modify this privacy policy from time to time. Questions regarding E-HAWK's privacy policy can be addressed to support@e-hawk.net. Report any issues or concerns to security_notice@e-hawk.net